Conditions of online store
Conditions of purchase and return
Tarvikud OÜ, number of the state registration 12609290 (further the Seller) and the Customer who makes out the order in digikas.ee Online store (further Online store) and identifies himself, specifying in the order the contact information (further the Customer), have concluded the present Terms of service (further Terms of service).
I. Online store
1.1. In the digikas.ee Online store created by the Seller there is a sale of goods to the Customer.
2.1. The relations of the parties are governed by the Law on the Debt right and other legal acts of the Republic of Estonia with which Terms of service is agreed.
2.2. The seller has the right at any time to make changes to the offered services and goods.
2.3. The seller has the right to unilaterally change conditions of Terms of service without the need for the written notice of the Customer.
III. Goods and purchase
3.1. The goods displayed in Online store usually are available in a warehouse. Availability of goods of Online store can change on technical problems of a warehouse or program malfunctions of Online store.
3.2. If the goods are absent in a warehouse, and the order can't be executed, then the administrator of Online store contacts the Customer and offers, whenever possible, other time of delivery, replacement by other goods or a refund. In the latter case money comes back to the Customer within 14 calendar days.
3.3. The photos accompanying goods are only illustrations and can differ from the actual goods. The descriptions/characteristics accompanying goods don't apply for exhaustive informational content and may contain typos. For obtaining more detailed information it is necessary to contact department of service.
3.4. The goods offered in Online store are on sale to both physical, and legal entities.
3.5. The client confirms that his age 15 and more years.
3.6. Having chosen desirable goods, the Customer has to fill a contact information which is necessary for implementation of the order and to pay the order.
3.7. The client has to provide the valid data which are necessary for implementation of the order at registration. The seller isn't responsible for correctness and validity of the data provided by the Customer and the consequences caused by their discrepancy.
3.8. Sale is made only when into the account of the Seller the payment corresponding to the order from the Customer arrives.
3.9. The seller reserves the right to refuse sale in case of the following problems: at publication of the price there was a human mistake or a technical mistake in system (for example if the laptop worth 500 euros is suddenly offered for sale for 50 euros, then the obvious mistake is available. Proceeding from it we hope for understanding of clients as it is about a mistake, and the goods can't be sold for the specified cost).
4.1. The prices of Online store are presented to euro and don't contain a payment for delivery. The cost of delivery is added to the goods price.
4.2. The Seller has a right at any time to change the prices presented in Online store. If the goods price in Online store was replaced after execution of the order and receipt of payment from the Customer, then the Seller is obliged to execute delivery according to data of the made order. The Customer has no right to demand compensation of a difference in the price.
V. Delivery time and delivery terms
5.1. The Customer has an opportunity to choose between in several ways delivery:
5.1.1. Goods are delivered to the Customer by the courier within Estonia.
5.1.2. Goods are delivered to the Customer in the post automatic machine.
5.1.3. The client himself comes for goods in shop.
5.2. If the Customer chooses express service, then delivery happens within 2-7 working days. All parcels are insured before date of transmission to their Customer.
5.3. If the Customer wishes to take away goods independently and has selected the corresponding item at execution of the order, then purchase can be taken away after obtaining the notice from the Seller of implementation of the order from the Digikas shop located at the address: Tartu mnt. 87, Tallinn, Sikupilli Keskus. The Seller informs the Customer that the goods are ready to delivery by phone, the message of SMS or by e-mail within 1-7 working days from the moment of receiving payment of the order for the settlement account of the Seller.
5.4. Delivery of the ordered goods is made only to the Customer who is marked out in the order on presentation of the document proving the identity: passports, IDES cards or driver's license.
5.5. Delivery time can be longer for goods by the special order or if it is specified on the page of goods.
5.6. The client undertakes to take away goods within three (3) months from the moment of delivery in Digikas shop. Is later than this term the Seller has a right to utilize goods.
VI. Derogation from the contract before implementation of the order by the Seller
6.1. If the Customer wishes to refuse the perfect order after his registration, but before implementation of the order by the Seller, then he has to notify the Seller as soon as possible in writing. The written notice needs to be sent to the e-mail address firstname.lastname@example.org. It is necessary to specify the order number which the Customer wishes to refuse in the notice.
6.2. If the declaration of abandonment turns out the Seller after implementation of the order, then the refusal of the contract happens according to the section "Right of Return" of this Terms of service.
6.3. The seller returns to the Customer the paid sum within 14 days from the moment of obtaining the notice on refusal of the order.
6.4. Money is transferred to the same settlement account from where they have arrived.
VII. Right of return
7.1. For the goods acquired in Online store the right of return within 14 days from the moment of purchase works.
7.2. The returned goods have to be unused, without defects, in a full complete set and original unopened packing. If the goods have been acquired on an action, and other goods, services or gift cards have been attached to it, then it is necessary to return a complete set (that is all goods).
7.3. The right of return doesn't extend to open audio-and video carriers, the software and to goods which contain the software.
7.4. About return of goods it is necessary to submit the corresponding application for e-mail email@example.com
7.5. At return it is necessary to provide the check about purchase and if it is required, the warranty card of the producer.
7.6. The right of return works only to standard goods and doesn't apply to special orders (for example if the standard configuration of the ordered computer has been changed according to desire of the client).
7.7. The right of return works only for natural persons.
7.8. At return of goods money is transferred back within 14 days from the moment of receiving goods from the Customer.
7.9. Money is transferred to the same account from where payment from the Customer has arrived.
7.10. The transportation costs connected with return are paid by the Customer.
7.11. In case after return of goods it becomes clear that it doesn't correspond to points 7.1. – 7.7. the present Terms of service, then the Customer doesn't receive back money, and the returned goods remain in his property. The expenses connected with storage and return of goods are born by the Customer.
VIII. Order of representation of claims
8.1. The goods acquired in Online store are affected by the term of presentation of claims lasting 2 years according to VÕS §218 part 2 for natural persons. For legal entities the term of presentation of claims is defined by the guarantee period provided by the producer.
8.2. Processing of claims happens according to the Appendix No. 1 to Terms of service "An order of processing of claims".
IX. Personal data and their use
9.1. The client gives the accurate consent to the Seller on use of the personal data when processing the order.
9.2. Personal data which the Customer enters at execution of the order are entered in the register of Customers and used for commission of a commercial transaction or service performance.
9.3. The basis for input of personal data is emergence of the order at registration in Online store.
9.4. Are among the registered personal data: a surname, a name (names), a phone number, the address, a way of delivery, the used payment method, consent with the present Terms of service, consent to receiving advertizing mailing, symbols from the e-mail address.
9.5. Personal data of the Customer are processed by Tarvikud OÜ, number of the state registration 12609290.
9.6. Personal data of the Customer, necessary for delivery of goods, are transferred to the supplier of express services.
9.7. Protection of personal data is provided with the methods following all from the law.
9.8. The seller undertakes not to report personal data of Buyers to the third parties.
9.9. The seller reserves the right to transfer personal data in the cases provided by the law to the relevant services if it becomes for protection of health, life or freedom of other person.
9.10. The Customer has a right to control existence/lack of personal data, and also to change them, to add or delete from the register.
9.11. The client agrees to the Seller to send accounts and other necessary information on the e-mail address specified at execution of the order.
9.12. The client agrees to the Seller to send price offers on the e-mail address entered at execution of the order if the corresponding point in an order window has been noted by a tick.
10.1. The seller is responsible for product cost. The seller doesn't bear responsibility for the damage caused by a defective product, such as, for example, loss of programs or information, loss of a turn or profit.
10.2. The client is obliged to use services of Online store only within the law, not for the malicious purposes.
10.3. The client is responsible itself for safety of data during the work with the software.
10.4. The client answers completely according to this Terms of service and the legislation in case of causing damage on the fault to the Seller or the third parties when using of Online store.
11.1. The discrepancies which have arisen in points of Terms of service between the Customer and the Seller are resolved according to the existing legal acts of the Republic of Estonia. In case of not achievement of the arrangement the dispute is solved in court.
XII. Use conditions
12.1. Acquaintance with conditions of this Terms of service is obligatory for the Customer
12.2. Noting a tick, at execution of the order, the "I agree to the terms of service" point, the Customer agrees that he is informed of Terms of service, has understood and agrees with conditions of Terms of service of Online store.
Appendix №1. Order of processing of claims
1. The goods acquired in Online store are affected by the term of presentation of claims lasting 2 years according to VÕS §218 part 2 for natural persons. For legal entities the term of presentation of claims is defined by the guarantee period provided by the producer.
2.1. Examination - clarification of existence and the reasons of emergence of breakage of the Seller by technical department or firm dealer of a concrete product.
2.2. Independent examination - completely paid examination made upon the demand of the Customer at the independent expert in case the Customer isn't satisfied with results of the examination which is carried out by the Seller.
3. A claim can be made on shortcomings of a design, production and materials
4. The period of presentation of claims begins to work from the date of purchase of goods.
5. The basis for presentation of a claim is the document on sale and if it is required, the completed warranty card.
6. A claim can make for e-mail or in representation of the Seller.
7. The seller doesn't eliminate free of charge the malfunctions of goods which have arisen during the term of presentation of claims in case they are caused:
7.1. Problems in work of a product which are caused by accident or wrong action from the Customer;
7.2. Problems in operation of the device which are caused by change of technical properties by the persons or service which aren't possessing the corresponding certification from the producer of a product;
7.3. Problems which reason was an ignoring of instructions of the instruction to a product;
7.4. Problems in work of a product which are caused by use in unappropriated environment conditions for him;
7.5. Problems in work of a product which have arisen from electric discharge or are caused by force majeur circumstances;
7.6. Problems which are caused by connection to inappropriate power supply (including to the power supply network without grounding);
7.7. Problems which are caused by electric damage from association with other devices;
7.8. The problems which have resulted from installation by the Customer in a product of operating systems or the other software which weren't got from the Seller;
7.9. The damage of the computer caused by ignoring by the Customer of the parameters of computer components designated by the producer;
7.10. Defects if on products and details serial numbers, control or marking stickers are damaged, changed or removed.
8. The seller doesn't answer:
8.1. For safety of data, on the devices brought in repair.
8.2. For the defects which have remained uncorrected in case they were investigated during repair or if the Customer hasn't notified on them in date of transmission of a product in repair.
9. If the product brought in repair wasn't used according to conditions about use, then the right of presentation of claims doesn't work also the Seller, with the consent of the Customer, repairs a product according to the existing price list.
10. A claim should be made in writing, in a state language and, whenever possible, with the clear description of defects.
11. The claim isn't subject to the decision if the Seller certifies that the shown defects have arisen because of the Customer. Claims aren't training in use by goods, adjustment, service, cleaning, restoration of a trade dress and also elimination of the defects caused by non-compliance with instructions for use.
12. The seller is obliged, in case of a divergence of opinions on the causes of defects in a product, to do examination within 6 months from the date of sale of a product. If examination shows that the defect has appeared because of the Customer, and the Customer doesn't agree with it, then the Customer has a right to demand conducting independent examination. If independent examination shows that the defect has appeared because of the Customer, then expenses for conducting independent examination are paid by the Customer.
13. It is necessary to pay a payment for examination and additional connected expenses for the carried-out examination of the device (transportation, storage and to that similar) in case the Seller doesn't bear responsibility for the arisen malfunctions of the device and also if repair of the device is impossible. Also the client pays examination and additional connected expenses (transportation, storage and to that similar) in case by results of examination at the device malfunctions weren't revealed and the device works according to technical requirements of the producer. The natural person shouldn't pay for examination within the first 6 months from the moment of purchase.
14. If at goods on the made complaint it is impossible to carry out repair, or production of this product is stopped, then the Seller has the right with the consent of the Customer to make equivalent replacement of goods.